If you've applied for an account with us, you should hear back within 10 days. In the meantime, you can find answers to some common queries, here.
If we have everything we need from you, you should expect to receive your welcome email in 7 to 10 days. If we need any more information we'll get in touch either by text message or email.
For your application to be successful, you'll also need to meet the eligibility requirements detailed during your application. If you don't meet these, your application may not be processed or you may incur charges.
Here’s a reminder of the HSBC Expat eligibility criteria.
You must meet at least one of the following conditions:
Once your account is open you'll need to place funds into it within 3 months or it may be closed.
You should have seen a confirmation screen when you completed your application, that means you've submitted it. Don't worry if you don't get confirmation by email straight away, this should arrive within 2 working days.
If you still need to give us ID or proof of address, you'll get an email or text message in the next couple of days explaining how to send these.
Once we've received your application form, ID and proof of address, it usually takes 7 to 10 days to open your account. If we need any further information during this time, we'll contact you. Some accounts may take longer to open but we'll let you know if this is the case.
If it's been more than 10 days since you applied, or since we last contacted you, please call us on +44 1534 616055.
If you didn't manage to complete your ID verification, you'll receive a text message or email from us that will enable you to complete this step. You'll usually receive the message within 24 hours of submitting your application form. We won't start the review of your application until we've received all of the required documents.
If you were asked to upload a proof of address document but didn't manage to do so, you'll receive a text message or email from us that will enable you to complete this step. You'll usually receive the message within 48 hours of submitting your application form. We won't start the review of your application until we've received all of the required documents.
Once you receive your welcome email you'll be able to register for mobile and online banking - these are both quick and easy ways to access your accounts.
If you'd like to get ready, you can download the mobile app now. Just go to your app store and search for HSBC Expat.
When your account has been opened you’ll receive an email with all the information you need to get started. This will include how to register for mobile and online banking and how to transfer funds into your account.
All our accounts need money in them to stay open. If you have accounts that don't show a balance or any transactions in a 12 month period these will automatically be closed. (Please see our terms and conditions for more information).
You won't get a debit card with an Expat Bank Account or savings account. But our Global Money Account does come with a debit card. You can apply for Global Money once you have another account with us and you're registered for mobile banking (subject to eligibility).
There's no charge for Expat accounts as long as you continue to meet any eligibility and balance requirements. We encourage you to read our terms and conditions and Tariff of Charges for more information.